Put your stellar buyer help expertise to work to assist individuals discover and love The Ziva Approach.
Ziva, Inc. is a purpose-driven wellness firm. We create inspiring and efficient trainings for adults and youngsters to shift their cognitive state from stress to pleasure.
Based by Emily Fletcher in 2011, Ziva has taught greater than 40,000 individuals to meditate in 111 nations. The Ziva Approach helps you entry your full potential so you’ll be able to carry out on the prime of your sport. Ziva is completely different from most meditation applications on the market: we provide elegant digital programs that make you a self-sufficient meditator. Graduates be taught a singular trifecta of mindfulness, meditation and manifesting instruments to take with them for all times. Our course completion and adoption charges are unprecedented.
Firm tradition is collaborative, compassionate, and energetic. Ziva cares about its workers’ improvement and gives aggressive profit applications.
Place Description
As part of our stellar staff, this function will present our world neighborhood of meditators an distinctive buyer expertise by answering questions, serving to them navigate their journey by way of our suite of programs and fixing some technical points. Our buyer success staff helps frequently enhance the Ziva expertise by maintaining a pulse on what our neighborhood desires and wishes.
It is a function for somebody with excessive emotional intelligence, however isn’t afraid of know-how as we’re a digital studying platform. You’ll have to comply with our course of and programs for resolving buyer questions whereas being environment friendly, type, and empathetic. You’ve gotten skilled expertise in buyer help roles, together with gentle gross sales and CRM expertise. Studying new know-how and processes excites you.
It is a distant place. All customer support positions are supported by VP of Operations & Finance for supervisory functions.
Tasks
- Lead the response to Buyer Service questions throughout our a number of platforms and communities, fundamental communications software program used is Assist Scout.
- Lead gross sales duties and initiatives to establish promoting alternatives inside CS interactions; to Embody social media Advert responses.
- Determine our prospects’ wants and challenges and advocate options and subsequent steps
- Oversee neighborhood administration of our on-line and/or social media communities and domesticate dialog and connection. Capacity to put up in social media as assigned; Consists of however not restricted to Instagram, Fb, Youtube, Tik Tok
- Remedy technical issues for our prospects inside our CRM system (Infusionsoft/Keap)
- Rising information of CRM system & relevant coaching is anticipated ongoingly
- Oversee greatest practices inside Assist Scout software program, establish areas to extend effectivity with use of software program options.
- Check/troubleshoot new merchandise, technical enhancements,
- Average reside occasions in Zoom, social media reside streams, & different digital platforms as assigned.
- Gentle collections efforts, utilizing firm supplied system
- Testimonial/Success Tales administration/group. Will lead enforcement of systemized processes for utilization and supply to the advertising division.
- Lead the group of correspondence with half time staff members to make sure crucial objects are addressed as wanted after hours and on weekends.
- Keep updated with Ziva trainings and merchandise
- Extra duties & Advert Hoc tasks as assigned (examples: handle & lead podcast pitching efforts; non scaleable advertising efforts)
- Willingness to tackle new duties; Adaptable to altering procedures and processes
Necessities
- 3+ years associated skilled work expertise, together with expertise in gross sales
- Should be self-motivated, detail-oriented, organized and able to relentless prioritization
- Capacity to multitask
- Attend recurring and advert hoc conferences as requested/scheduled; may embody annual firm offsite in individual assembly
- Place is distant, nonetheless means to adapt to NYC time zones as wanted is anticipated
- Adaptable to altering procedures and processes
- Curiosity in meditation and committing to a every day observe with the Ziva Approach
- Good to have: Bachelor’s diploma
Compensation and Advantages
The pay vary for this function will probably be $60-$63K yearly relying on expertise and expertise. Different advantages embody:
- Medical and dental insurance coverage
- 401(ok) with employer match
- Work-at-home and versatile hours
- Very versatile paid break day
- As much as $500 annual stipend 12 months for private wellness
- As much as $1500 annual stipend for tuition/coaching
Plus:
- Entry to all Ziva trainings ($10,000 worth)
- Quick alternative to make a big effect
- A get-stuff-done but enjoyable tradition
- Significant work and a robust sense of mission
Tips on how to Apply
That is an thrilling alternative to hitch a quickly rising firm with inspiring values and an actual concentrate on the advantage of others. We care deeply concerning the work that we do and one another. We’re hyper-dedicated, and have impeccable consideration to element. Should you really feel aligned with this mission, and have the background to match, please apply by completing this form, which incorporates questions on you and your expertise. Additionally, you will be requested to add a resume and canopy letter.
We’re strongly dedicated to hiring a various and multicultural staff. We encourage functions from historically under-represented backgrounds.
Functions due by Could 7 and place begins as quickly as attainable.
