Practically half of respondents mentioned they’d participated in at the least one digital medical appointment up to now yr, and extra are glad with their experiences, in accordance with Deloitte’s 2022 Connectivity and Mobile Trends Survey.
The survey requested greater than 2,000 U.S. customers about related units, digital experiences and the way their use has advanced over the course of the COVID-19 pandemic. Whereas 49% of customers total mentioned they’d attended a digital appointment as a affected person up to now yr, 59% of millennials mentioned they’d. In the meantime, 26% mentioned they’d been to at the least one digital appointment the place one other individual was the affected person.
That marked a slight decline from final yr’s survey, the place 52% of respondents mentioned they’d been to at the least one appointment as a affected person and 29% reported at the least one digital care go to with one other individual.
Respondents to the survey mentioned advantages of digital care embody comfort, decreased danger of COVID-19 or different infectious illness, and elevated entry to their supplier. However additionally they famous challenges, together with a scarcity of human contact or connection, sensible points like problem with exams or gathering vitals, and web connectivity points or issues utilizing the service or app.
Nonetheless, 92% reported they have been very or considerably glad, a rise of 10 factors from Deloitte’s 2021 survey. The survey additionally discovered the portion of respondents who mentioned they have been very glad elevated to 48% from 39% final yr.
In the meantime, at the least one-third of these with smartphones mentioned they tracked well being and health metrics on their telephones. Three in 10 reported utilizing train apps, whereas one in 5 used apps for meditation and psychological wellness.
Forty-one % mentioned they used a smartwatch or health tracker. 9 out of 10 individuals who personal these units mentioned they used them to trace well being or health, like step rely, pulse, or sleep high quality and length.
However the survey additionally revealed many customers have issues about safety and privateness with their units typically. Greater than half mentioned they’re apprehensive in regards to the safety of smartphones and good residence units, whereas 40% of customers are involved about their watches and health trackers.
Nonetheless, the survey additionally famous that many respondents really feel hopeless about stopping information breaches. Three-quarters mentioned they really feel they need to be doing extra to enhance their safety however do not feel empowered or ready to take action.
“What we have gleaned from this yr’s Connectivity and Cell Traits survey is that customers are gaining mastery over their digital lives — they’re extra intentional about which actions they wish to participate in just about and deciding these which can be higher suited to being there in-person,” Paul Silverglate, vice chair at Deloitte and U.S. know-how sector chief, mentioned in a press release.
“Our survey additionally discovered that among the digital and digital requirements individuals skilled truly had optimistic impacts on household, schooling, and well being and health, juxtaposed towards the necessity for stronger safety and information privateness, which is able to finally create further demand for know-how corporations.”
