BY JESS DaMASSA, WTF HEALTH
What are the BIG questions a BIG healthcare firm like CVS Well being is making an attempt to reply in relation to digital care and creating the healthcare enterprise mannequin of the longer term? I’ve obtained Dr. Creagh Milford, CVS Well being’s Head of Enterprise Digital Well being, who’s purview covers each CVS Pharmacy (9,000+ shops together with 1,100 Minute Clinics) and Aetna, which gives medical insurance to 39 million individuals.
Creagh’s large concern proper now: methods to weave collectively present care fashions with digital so 1) the patron has a single entrance door and a couple of) the supplier workforce – which incorporates everybody from pharmacists to major care docs and past – is coordinated and dealing collectively. As you’ll hear, there’s plenty of occupied with “pivot factors,” or the place the affected person and supplier meet within the virtual-and-in-person ecosystem. The objective is to make these interactions simple and seamless – for each affected person and supplier alike – and we get into the strategic considering, medical operations, and tech underpinnings which are evolving to make these transitions attainable.
Lengthy-term, Creagh believes that healthcare customers have “voted with their fingertips” and that digital care is right here to remain, however as a part of a hybrid mannequin by which questions on high quality and price are nonetheless being labored out. Will incentives finally realign to make digital care extra attractive throughout the healthcare system? What forms of know-how will likely be subsequent to enhance the a whole bunch of 1000’s of digital visits a 12 months popping out of Minute Clinic, or taking place as a part of an Aetna plan profit? Right here’s how one of many largest healthcare firms within the nation is driving digital care ahead. Watch now!
