The Social Work Relationship: A Transformational Gift

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by SaraKay Smullens, MSW, LCSW, DCSW, CGP, CFLE, BCD

     Social work is the primary career to determine the practitioner’s relationship with our purchasers and its important parts as the important thing automobile that results in hope, consciousness, change—and in lots of famous instances, transformation. The connection is devoid of superiority and condescension. Shoppers should not seen as sick or “lower than,” “in remedy with” a wholesome paragon of information and advantage. Social employees deeply consider that every shopper is able to find which means, achievement, and integration of the significance of self and mutual respect.  

     Following are 5 social work recognized important parts of motivating skilled relationships:

  1. Understanding: an consciousness of the psychosocial growth of our purchasers, the place and after they skilled deep losses, disappointments, and trauma, and their results. 
  2. Empathy: the power to step right into a shopper’s footwear, to see and expertise their world by their perspective, not our personal. Reaching empathy necessitates boundaries—the notice that the shopper’s world is separate from ours. 
  3. Compassion:  the motivated use of our training, coaching, and life experiences, united with function, to alleviate the struggling of one other and improve the capability for fulfilling route.
  4. Dedication: the dedication to handle the bias, hatred, and evil “isms” that impede shallowness, deny alternative, and hinder justice.
  5. Self-Consciousness: the examination of private life experiences, together with ingrained prejudices and unfinished emotional enterprise, that make it unattainable to see and listen to what our purchasers convey to us—each spoken and unstated. Self-evaluation is a obligatory course of all through our skilled life. 

     On this interval of overwhelming sickness, loneliness, divisiveness, and hazard, it’s deeply distressing to see how typically the significance of the interactive skilled relationship—as the important thing automobile resulting in hope and alter—is missed, marginalized, and devalued.  

     The significance of addressing prejudice and debilitating “isms” stays paramount in social work training and follow. In far too many settings, the significance of a client-centered relationship—the place by respect, engagement, help, and considerate problem, purchasers change themselves and their worlds—is overshadowed by a motion depending on a mind illness mannequin. This mannequin emphasizes methodology, slightly than the combination of key analysis findings with the core requirements of a robust skilled relationship.

     Numerous newly minted social employees have informed me that although they resisted being “social labored” whereas college students, the lack of know-how of themselves within the context of what their purchasers contact in them limits their effectiveness and satisfaction. They determine this as a significant supply of confidence erosion, leading to burnout and resulting in the will to go away the social work career.  

     Social employees should defend our roots. Ours is a value-based, humanistic career. We nicely know that every of our purchasers is way over a delegated psychiatric class—that the human situation includes much more variables than prognosis. We profoundly consider—certainly we have now seen!—how purchasers within the gravest of circumstances change their worlds and encourage others to do the identical. Towards this objective, our most necessary change agent is and can at all times be the usage of OurSelf in shopper relationships. This contribution should be proudly cherished and celebrated, and by no means, ever missed, changed, or misplaced.  


The above tribute is illuminated in SaraKay’s e-book, Burnout and Self-Care in Social Work (ed. 2), 2021, NASW Press. The differentiation between empathy and compassion relies on the work of social employee Karen Gerdes. Psychologist Carl Rogers has publicly acknowledged social employee Jessie Taft for her introduction of client-centered remedy.

SaraKay Smullens, MSW, LCSW, DCSW, CGP, CFLE, BCD, whose personal and professional bono scientific social work follow is in Philadelphia, is a licensed group psychotherapist and household life educator. She is a recipient of the Lifetime Achievement Award (2004) and the Social Employee of the Yr (2018) from the Pennsylvania chapter of NASW, and the 2013 NASW Media Award for Finest Article. In 2018, she was one among 5 graduates of the College of Pennsylvania College of Social Coverage and Apply chosen for the varsity’s inaugural Corridor of Fame. SaraKay is the writer of Burnout and Self-Care in Social Work (2nd Version).



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