Tech big Microsoft introduced a long-term partnership with multi-state healthcare system Mercy, which can make the most of its Azure OpenAI Service to supply generative AI-assisted communication sources to sufferers and Mercy workers.
Microsoft’s generative AI will probably be used to assist sufferers perceive lab outcomes, schedule appointments and get solutions to healthcare-related questions.
Mercy’s workforce could have entry to a chatbot that may reply questions concerning the well being programs’ insurance policies and procedures and provide data pertaining to HR-related questions, similar to advantages.
“Due to all of the investments we now have made along with Microsoft up to now few years, together with the usage of Microsoft’s safe cloud, we’re higher positioned to carry out real-time medical decision-making that finally improves affected person care,” Joe Kelly, Mercy’s govt vice chairman of transformation and enterprise improvement officer, mentioned in a press release. “With Microsoft, we’re exploring greater than 4 dozen makes use of of AI and can launch a number of new AI use circumstances by the center of subsequent 12 months to rework care and experiences for sufferers and associates. That is predictive, proactive and customized care at its greatest.”
THE LARGER TREND
Final week, Microsoft announced that Minnesota-based Mayo Clinic would take part in Microsoft’s 365 Copilot Early Access Program, offering the well being system’s clinicians and workers with the flexibility to check AI expertise, combining massive language fashions with Microsoft 365 apps to enhance productiveness and cut back administrative work.
In August, Microsoft introduced it entered right into a five-year partnership with Duke Health to look at the potential of generative AI and cloud expertise to enhance healthcare. The pair additionally introduced plans to create the Duke Well being AI Innovation Lab and Middle of Excellence.
Duke would additionally use Microsoft’s Azure cloud for medical care, additional developments in analysis and schooling, and promote well being fairness.
Microsoft has established quite a few different alliances this 12 months, together with a multi-year cloud development plan with well being insurer Blue Shield of California, integrating its AI solutions into telehealth platform Teladoc Health and applying its machine learning speech models into speech evaluation software program firm Canary Speech.
